Intake Specialist, Brief Services Unit

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Job location
64 New York Ave NE
Suite 180
WASHINGTON, DC 20002
United States
Organization information
Organization name: 
Neighborhood Legal Services Program of the District of Columbia
Street address: 
64 New York Ave NE
City: 
Washington DC
State: 
District of Columbia
ZIP: 
20002
Organization URL: 
https://www.nlsp.org/contact/employment-opportunities
Job type: 
Communications/Development
Position Description: 

Neighborhood Legal Services Program of the District of Columbia (NLSP) has immediate openings for two full-time Intake Specialists in our Brief Services Unit. Our Brief Services Unit is the first point of contact for the majority of our clients. This unit functions as a triage unit wherein eligible clients, with legal issues that fall within our practice areas, receive advice, counsel and brief legal services. We think of ourselves as a team, and we support each other in addition to supporting our clients. Our work is creative and fast-paced.

DUTIES AND RESPONSIBILITIES
Intake Specialists report directly to the Brief Services Unit Managing Attorney and provide support to Brief Services Unit Staff Attorneys. Duties include:
Greeting applicants and visitors Screening applicants for eligibility for NLSP’s services Processing applications for services in-person, via telephone and online using our case management system
Ability to identify and record relevant information and facts
Ensuring that all walk-in clients sign opening documents and uploading them, and other relevant documents to the client’s electronic file in our case management system
Providing referrals as necessary
Providing administrative support to the Brief Services Unit Managing Attorney and BSU staff Attorneys
Performing other duties as assigned.

SALARY AND BENEFITS  Salary commensurate with experience, starting at $50,000 - $65,600 
Generous benefits package including excellent health, dental, and vision insurance and 8 weeks of paid parental leave.  Paid vacation, sick, and personal leave and holidays

Requirements: 

Qualifications:          
Demonstrated commitment to fighting poverty Willingness to learn new information and develop new skills
Excellent interpersonal, written and verbal communication skills
Experience working directly with low-income people
Familiarity with DC communities and/or DC community organizations
Ability to work well with individuals in stressful situations
Computer proficiency and experience with
Willingness to learn new software
Empathy and patience
Microsoft Office
Positive team player

To apply: 

Application Process
Email resume and cover letter to Caren Bright-Webb at [email protected] Applications will be reviewed as they are submitted. The positions will remain open until filled.

Notes: 
NLSP is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our staff. It is the policy of the Neighborhood Legal Services Program that no employee or applicant for employment or services will be discriminated against because of race, color, religion, national origin, age, sex, disability, sexual orientation, political affiliation, family responsibilities or family status, veteran status, or any other basis prohibited by law, including the D.C. Human Rights Act and Language Access Act. NLSP thrives on our diversity, and we strongly encourage women, persons of color, LGBTQ+ individuals, veterans, persons with disabilities, returning citizens and persons from other underrepresented groups to apply.
Salary range: 
$50,000 - $65,600
Submission deadline: 
Friday, October 4, 2024

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