Legal Aid DC is seeking a Bilingual Intake Specialist for the Family/Domestic Violence (DV) Law Unit.
Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform. Currently, we provide individual representation in consumer law, domestic violence/family law, housing, public benefits, and appellate matters. We also work on immigration matters and help individuals with the collateral consequences of their involvement with the criminal justice system. From the experiences of our clients, we identify opportunities for law reform, public policy advocacy, and systemic impact and appellate litigation.
Legal Aid believes that meaningful pursuit of our anti-poverty mission requires an unwavering commitment to racial justice and equity. We aspire both to reflect the rich racial diversity of the communities we serve and to value, respect, and empower our staff and clients to be effective agents of change. For more information about Legal Aid please visit our website, www.LegalAidDC.org.
The Bilingual Intake Specialist will be based out of Legal Aid’s main NW office but may also work in its community office in SE Washington, D.C. or other community-based sites. Legal Aid has a hybrid work schedule. The Bilingual Intake Specialist will be required to work in the office a minimum of three days a week and may be required to work in the office more than three days a week depending on job responsibilities.
Most of the Bilingual Intake Specialist’s time will be spent serving as an initial point of contact for, and conducting intakes with, individuals who are seeking assistance from the DV Law Unit. However, they will also perform intake functions that will support the entire organization.
Responsibilities
Serving as an initial point of contact for persons seeking assistance from Legal Aid
Collecting information from callers and walk-in applicants to screen their eligibility for Legal Aid’s services and providing referral information, when appropriate
Conducting in-depth intake interviews by telephone and/or in-person
Completing follow ups with applicants for legal assistance, as assigned
Assisting with management of online intake application portal, including initial screening of online intake applications
Data Management and Analysis
Entering intake interview information into Legal Aid’s client database, LegalServer, and running reports when necessary
Assisting with gathering data to track and analyze intake trends
Administrative and Other Required Tasks
Performing administrative tasks as needed, related to Unit intake processes and notices.
Other duties as assigned by the Family/DV Law Unit and Immigration Project Supervisors.
General Intake-Related Tasks
Working with the Intake Program, as well as other units’ Bilingual Intake Specialists, to provide coverage for general intake responsibilities outside of the Bilingual Intake Specialists’ unit.
These tasks include (but are not limited to): monitoring general intake voicemail box; triaging and returning calls as appropriate; and collecting information from callers and walk-in applicants to screen their eligibility for Legal Aid’s services.
Salary and Benefits
The Bilingual Intake Specialist will be paid in accordance with Legal Aid's policy based on years of relevant full-time experience. Lateral hires will receive credit for years of relevant work experience. Starting salaries are as follows:
Entry-level: starting at $52,428
2 years of relevant work experience: $55,937
3 years relevant work experience: $60,897
5 years relevant work experience: $64,732
Legal Aid generally provides two salary increases per year, depending on funding availability: a cost-of-living increase at the beginning of the year and a step increase in July.
Legal Aid offers a generous benefits package, including eligibility for fully paid health insurance, annual retirement match, 13 paid holidays, 20 days of annual leave per year and 15 days of sick leave per year.
Click here for full salary scale and additional benefits information.
This position is included in the bargaining unit represented by the National Organization of Legal Services Workers, UAW Local 2320. New hires start with a 90-day probationary period before they are considered full-time, regular employees.
The ideal applicant will have the following:
Strong commitment to racial, economic, and social justice
Experience engaging with individuals who are in crisis or dealing with trauma
Effective oral and written communication
Excellent organizational skills and attention to detail
Ability to multi-task and prioritize assignments
Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and other Microsoft applications (familiarity working with online databases helpful but not required)
Familiarity with legal, social services or public benefits systems through lived and/or prior professional experience preferred
Fluency or proficiency in Amharic, Spanish, or another language prevalent in Legal Aid's client community
Availability to make a two-year minimum commitment strongly preferred
Legal Aid values an inclusive, diverse workplace and encourages applications from interested persons from diverse backgrounds of any race, color, religion, sex, national origin, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, personal appearance, family responsibilities, matriculation, political affiliation, genetic information, or any other legally protected status. We strongly encourage applications from people with personal experience with the criminal justice system and/or with lived experiences in the communities we serve. Interested persons are encouraged to apply immediately and should submit a letter of interest and resume here. Applications will be reviewed as they are submitted. Position remains open until January 10, 2025. No emails or phone calls, please.
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