Greater Boston Legal Services (GBLS) is committed to fair employment practices. We are proud to employ a staff with the cultural and linguistic competency to work within a variety of communities.
GBLS seeks a qualified candidate to fill the position of Receptionist at the Cambridge and Somerville Legal Services (CASLS) office. CASLS is a small supportive neighborhood office with a strong track record of success in providing legal assistance to low income, elderly, and immigrant communities it serves in Cambridge, Somerville, Arlington, Belmont, Woburn, and Winchester.
Location: This position is based at 60 Gore Street, Second Floor, East Cambridge, MA 02141 (near the Lechmere T stop). It is “in person” five days a week.
Hours: This position is for 35 hours a week. The daily schedule will be based on coverage needs and may change over time but will be regular. Normal office operations time is Monday through Friday, from 9:00 am to 5:00 pm.
Duties include:
Answer the phone and apply unit protocols to screen and direct callers as appropriate.
Answer the door and determine the nature of the visitor’s business (including greeting clients, directing potential clients as appropriate, and providing building access to postal and other delivery persons).
Determine initial legal problem and/or geographic and/or financial eligibility for prospective clients who contact CASLS by phone or in person.
Upon request, schedule interpreter and other appointments for CASLS staff.
Sort, date-stamp and distribute incoming mail and stamp and post outgoing mail.
Be available between calls to assist with office administrative tasks such as updating office forms, scanning, copying, and library filing.
Maintaining updated brochures and flyers in CASLS reception area.
Occasionally assist clients by making certain referrals.
Some data entry including limited intakes in our client database system.
On occasion, as time permits, assist with on the job training for new staff.
Salary is based on a union scale, with a starting annual salary of $46,000 for a receptionist with five years of experience (and annual increases every July 1). Experience includes work experience and related education. There is an additional payment of $950 annually for a second language ability if applicable. GBLS offers a generous benefits package, including low cost health insurance, retirement contribution, paid time off, and ongoing professional development opportunities.
Excellent oral skills and good judgment.
Ability to maintain professionalism and patience when dealing with clients and potential clients who may be distressed.
Ability to use computer database to enter information and search for information.
Ability to use basic functions of Microsoft Word and Excel.
Willingness and ability to learn where to refer callers.
Ability to maintain strict confidentiality.
Fluency in English (Fluency in one or more languages spoken by CASLS clients, such as Spanish, Portuguese, or Haitian Creole, is helpful but not required).
Candidates should submit a cover letter and resume to the Human Resources Department, via e-mail at [email protected]. Please refer to Job Code: CASLS-RECEPTIONIST when applying for this position. Applications will be accepted until the position is filled but applicants are encouraged to apply by April 28, 2025.
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